Shipping & Delivery

Dispatch times may vary according to availability. We aim to dispatch within 24 hours. However, delivery is subject to any delays resulting from postal delays for which we will not be responsible. The shipping times we aim for are as follows:

Republic of Ireland Registered Post (Up to 3 working days) 

United Kingdom   International registered Post (4-7 working days)

EU   International Registered Post (4-7 working days)

Rest of Europe   International Registered Post (4-7 working days)

USA   International Registered Post (4-7 working days)

Rest of World   International Registered Post (6-10 working days)

Upon dispatch you will receive a tracking number so you can monitor the progress of your package.

Any dispatch delays, such as out of stock, we will notify you via email.

We work with DHL Express if you need your parcel in a hurry! Simply select the International Courier Option at the checkout or within Ireland please drop us a line at info@liwujewellery.com or call us at +353539304157. Please note express delivery is not included in our Free Worldwide Shipping offer and varies for each region.

The following are the DHL dispatch and shipping times we aim for:

Ireland (within 2 working days)

United Kingdom (within 2 working days)

EU and Rest of Europe (within 2 working days)

USA (within 2 working days)

Australia (within 3 working days)

Rest of World (within 6 working – please drop us a line for exact days by country)

General

Each of our pieces incorporate a symbol or a character. The meaning card explains the meaning of the symbol or character on the piece you choose. The meaning card comes in the lid of the box as well as the attached by ribbon on the bag.

The meaning card makes each of pieces a truly special gift!

All gold pieces listed on the website are sterling silver covered in a layer of hard gold plate – exactly 3.2mircons.

Solid gold orders are available on request by emailed us at info@liwujewellery.com or call us at +353539304157and we would be happy to make it to order for you.

Our jewellery is designed to be worn daily and here are some instructions for keeping your piece in good condition.


A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery's shine. 

Do not wear your jewellery in the shower or pool as the chlorine will tarnish it. 

Apply any perfume, body lotion or creams and let dry before you put on your jewellery. DO NOT SPRAY PERFUME NEAR GOLD PLATED JEWELLERY.

For the best care, store your jewellery in a little airtight bag in the box it came in when not being worn to minimise tarnish. 


For a simple way to clean your jewellery, pour in hot water with some gentle soap in a bowl and stir. Place your jewellery in the solution for a few minutes, rinse with clean water, then polish with a soft 100% cotton cloth and pat completely dry. 

Sterling silver pieces can be cleaned using any of the commercially available solutions.

Our gold plated pieces are hard plated gold over solid sterling silver. The gold layer will eventually wear off. When it does, it can be re-plated at a nominal cost through any jewellers or we would be happy to do it for you. 

If your piece breaks or is damaged, do get in touch with us on info@liwujewellery.com

Returns

Yes, please contact us on +353539304157 or info@liwujewellery.com

We are happy to provide an exchange or full refund on all Liwu pieces within 45 days of sale in the original packaging. Please include your order number and name, address and email. If your Liwu piece was a gift, we are happy to exchange for another piece that you would prefer.

Liwu Jewellery,

Sea Road,

Ballymoney,

Gorey,

Co Wexford.

Due to hygiene reasons, we are unable to exchange or refund earrings.

Got a question, we are happy to help please call +353539304157 or email info@liwujewellery.com.

Follow the Liwu journey

Delivery FAQ

We offer free shipping worldwide by registered post. Delivery times vary as follows:


Need your parcel in a hurry? Select Premium International Courier at the checkout. Delivery times as follows:


Returns

We are happy to provide an exchange or full refund on all Liwu pieces within 45 days of sale in the original packaging. Please contact info@liwujewellery to arrange the return of your item.