We offer free shipping worldwide for orders over €150/US$175 by DHL Express.
We try our absolute best to dispatch within 48 hours. All orders over €150 are sent via DHL Express for FREE! The shipping times we aim for are as follows via DHL Express:
Republic of Ireland - Up to 2-3 working days
United KingdomUp to 2-3 working days - Please note there may be further delays due to brexit
EU Up to 2-3 working days
Rest of Europe Up to 2-4 working days
USA 2-4 working days
Rest of World At least 14 working days (Please note: Austrailia, NZ and parts of Asia are experiencing shipping times of up to 6 weeks)
Current Postal Service Shipping times , orders under €150:
Republic of Ireland Registered Post (Up to 3 working days)
United Kingdom International registered Post (up to 14 working days - may be subject to Brexit delays)
EU International Registered Post (10 working days)
Rest of Europe International Registered Post (10 working days)
USA International Registered Post (No postal service please choose courier shipping)
Rest of World International Registered Post (please contact us for current shipping times as they vary at the moment - note orders over €150 are sent via DHL express and delivery is 14-16 working days up to 6 weeks currently for Austailia and New Zealand)
Upon dispatch you will receive a tracking number so you can monitor the progress of your package. Sometimes, delivery may be slower resulting from postal/courier delays for which we will not be responsible. If your parcel is delayed, we can assist you via email, message or over the phone.
Any dispatch delays, such as out of stock, we will notify you via email.
We are happy to provide an exchange or full refund on all Liwu pieces within 45 days of sale in the original packaging. Please include your order number and name, address and email. If your Liwu piece was a gift, we are happy to exchange for another piece that you would prefer.
Due to hygiene reasons, we are unable to exchange or refund earrings.
Got a question, we are happy to help please call 0857633900 or email email@example.com.