Jewellery Care and Repairs

Our jewellery is designed to be worn daily and here are some instructions for keeping your piece in good condition.


A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery's shine. 

Do not wear your jewellery in the shower or pool as the chlorine will tarnish it. 

Apply any perfume, body lotion or creams and let dry before you put on your jewellery. DO NOT SPRAY PERFUME NEAR GOLD PLATED JEWELLERY.

For the best care, store your jewellery in a little airtight bag in the box it came in when not being worn to minimise tarnish. 


For a simple way to clean your jewellery , pour in hot water with some gentle soap in a bowl and stir. Place your jewellery in the solution for a few minutes, rinse with clean water, then polish with a soft 100% cotton cloth and pat completely dry. 

Sterling silver pieces can be cleaned using any of the commercially available solutions.

Our gold plated pieces are hard plated gold over solid sterling silver. The gold layer will eventually wear off. When it does, it can be re-plated at a nominal cost through any jewellers or we would be happy to do it for you. 

If your piece breaks or is damaged, do get in touch with us on info@liwujewellery.com

Keep in touch

Delivery FAQ

We offer free shipping worldwide for orders over €120/US$125 by DHL Express. Note all times below have been update for COVID 19 current restrictions and delays:

Republic of Ireland - Up to 2 working days

United Kingdom -Up to 2-3 working days)

EU Up to 2-3 working days

Rest of Europe Up to 2-4 working days

USA 2-4 working days

Rest of World 10-14 working days (Please note: Austrailia, NZ and parts of Asia are experiencing shipping times of up to 16 days)

Current Postal Service Shipping times , orders under €120:

Republic of Ireland: Registered Post (Up to 4 working days)

United Kingdom International registered Post (up to 14 working days)

EUInternational Registered Post (10 working days)

Rest of Europe International Registered Post (10 working days)

USA International Registered Post (No postal service please choose courier shipping)

Rest of World International Registered Post (please contact us for current shipping times as they vary at the moment - note orders over €120 are sent via DHL express and delivery is max 14-16 working days)

Upon dispatch you will receive a tracking number so you can monitor the progress of your package. Sometimes, delivery may be slower resulting from postal/courier delays for which we will not be responsible. If your parcel is delayed, we can assist you via email, message or over the phone.

Any dispatch delays, such as out of stock, we will notify you via email.


Returns

We are happy to provide an exchange or full refund on all Liwu pieces within 45 days of sale in the original packaging. Please contact info@liwujewellery to arrange the return of your item.