Delivery Rates and Times
Christmas Last Orders for on-time delivery
USA and Rest of World - Wednesday 8th of December (Premium Courier via DHL Express Thursday 16th of December)
Europe and UK - Thursday 16th of December
Ireland - Monday 20th of December
Collection from Ballymoney Studio, Co. Wexford - Christmas Eve 12pm.
We offer free shipping worldwide for orders over €100/US$120 Tracked Post.
Flat rate on orders under €100/$120.
Ireland €6.50 euro
Rest of World €12 euro
(Please choose Premium Express Courier for an additional fee if you need your parcel in a hurry - see more details below)
We try our absolute best to dispatch within 48 hours. All orders over €100/US$120 are sent via Tracked Post for FREE! The shipping times we aim for are as follows:
Current Postal Service Shipping times
Republic of Ireland Registered Post (Up to 3 working days)
United Kingdom International registered Post (up to 14 working days - may be subject to Brexit delays)
EU International Registered Post (Up to 14 working days)
Rest of Europe International Registered Post ( up to 14 working days )
USA International Registered Post (Up to 10-14 working days - May be Delays due to Covid)
Rest of World International Registered Post (please contact us for current shipping times as they vary at the moment
Upon dispatch you will receive a tracking number so you can monitor the progress of your package. Sometimes, delivery may be slower resulting from postal/courier delays for which we will not be responsible. If your parcel is delayed, we can assist you via email, message or over the phone.
Any dispatch delays, such as out of stock, we will notify you via email.
We also offer Premium Express Courier Service by DHL for an additional fee:
USA - $22 us dollars. 2-4 working days (Major cities within 2 working days)
United Kingdom - €20 Up to 2-3 working days - Please note there may be further delays due to Brexit
EU €20 Up to 2-3 working days
Rest of Europe €20 Up to 2-4 working days
Rest of World €30 Up to 14 working days (Please contact us for exact times, these vary daily due to lack of flights to certain parts of the world due to COVID 19)
We are happy to provide an exchange or full refund on all Liwu pieces within 90 days of sale in the original packaging. Please include your order number and name, address and email. If your Liwu piece was a gift, we are happy to exchange for another piece that you would prefer.
Due to hygiene reasons, we are unable to exchange or refund earrings.
Got a question, we are happy to help please call 0857633900 or email firstname.lastname@example.org.