Frequently Asked Questions
Shipping & Delivery
How fast is the Flat Rate Shipping to my country?
I need my parcel in a hurry - how can I get it faster?
We offer Premium Express Courier Service by DHL for an additional fee for faster delivery
USA - $25 us dollars. 2-5 working days (Major cities within 3 working days)
United Kingdom - €25 Up to 2-3 working days - Please note there may be further delays due to Brexit
EU €25 Up to 2-3 working days
Rest of Europe €25 Up to 2-4 working days
Rest of World €30 Up to 14 working days (Please contact us for exact times, these vary daily due to lack of flights to certain parts of the world due to COVID 19)
What is a meaning card?
Each of our pieces incorporate a symbol or a character. The meaning card explains the meaning of the symbol or character on the piece you choose. The meaning card comes in the lid of the box as well as the attached by ribbon on the bag.
The meaning card makes each of pieces a truly special gift!
What is 18ct Hard Gold Plating?
All gold pieces listed on the website are sterling silver covered in a layer of hard gold plate – exactly 3.2mircons. A care card is included for all 18ct Hard gold-plated silver pieces.
Do Liwu pieces come in solid gold?
Solid gold orders are available on request by emailed us at email@example.com or call us at +353857633900 and we would be happy to make it to order for you.
We do also hold a limited number of solid gold pieces in stock, check them out here .
How to I care for my jewellery?
A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery's shine.
Do not wear your jewellery in the shower or pool as the chlorine will tarnish it.
Apply any perfume, body lotion or creams and let dry before you put on your jewellery. DO NOT SPRAY PERFUME NEAR GOLD PLATED JEWELLERY.
For the best care, store your jewellery in a little airtight bag in the box it came in when not being worn to minimise tarnish.
For a simple way to clean your jewellery, pour in hot water with some gentle soap in a bowl and stir. Place your jewellery in the solution for a few minutes, rinse with clean water, then polish with a soft 100% cotton cloth and pat completely dry.
Sterling silver pieces can be cleaned using any of the commercially available solutions.
Our gold plated pieces are hard plated gold over solid sterling silver. The gold layer will eventually wear off. When it does, it can be re-plated at a nominal cost through any jewellers or we would be happy to do it for you.
If your piece breaks or is damaged, do get in touch with us on firstname.lastname@example.org
My piece is broken, can it be repaired?
Yes, please contact us on +353857633900 email@example.com
What if I don’t like it?
We are happy to provide an exchange or full refund on all Liwu pieces within 90 days of sale in the original packaging. Please include your order number and name, address and email. If your Liwu piece was a gift, we are happy to exchange for another piece that you would prefer.
Due to hygiene reasons, we are unable to exchange or refund earrings.
Got a question, we are happy to help please call +353857633900 or email firstname.lastname@example.org.