Shipping Rates and times
Tracked Shipping through the postal service
Ireland €6.50 euro (Free Shipping within Ireland for orders over €100) - Up to 3 working days.
United Kingdom and Europe €12.50 - Up to 7-10 working days
USA, Canada €12.50 euro - Up to 7-14 working days
Rest of World €15 euro - Up to 14 working days
(Please choose Premium Express Courier for an additional fee if you need your parcel in a hurry - see more details below)
We try our absolute best to dispatch within 48 hours. The shipping times we aim for are as follows:
Upon dispatch you will receive a tracking number so you can monitor the progress of your package. Sometimes, delivery may be slower resulting from postal/courier delays for which we will not be responsible. If your parcel is delayed, we can assist you via email, message or over the phone.
Any dispatch delays, such as out of stock, we will notify you via email.
We also offer Premium Express Courier Service by DHL for an additional fee:
USA - $25 US dollars. 2-4 working days (Major cities within 2 working days)
EU €25 Up to 2-3 working days
Rest of Europe €25 Up to 2-4 working days
Rest of World €30 Up to 10 working days (Please contact us and we can give you an exact time)
We are happy to provide an exchange or full refund on all Liwu pieces within 90 days of sale in the original packaging. Please include your order number and name, address and email. If your Liwu piece was a gift, we are happy to exchange for another piece that you would prefer.
Due to hygiene reasons, we are unable to exchange or refund earrings.
Got a question, we are happy to help please call 0857633900 or email firstname.lastname@example.org.