A message for our customers
I hope this message finds you all well and healthy wherever you are in the world.
As you may know, like many places, Ireland has been shut down for only essential business. I am lucky as my home and studio are located together. This means I am working alone at this time in a clean environment. I assure you our studio is cleaned daily and I household has remained at home for the duration of lockdown.
If you need something uplifting and meaningful for yourself or to express your wishes to someone else, as a small business we welcome your orders at this time. I would be honoured to place a special message with your if required as a gift.
We are now despatching DHL and they are collecting from outside our gates. They too are experiencing some slight delays so please be mindful of this upon placing your order. Latest shipping times here.
We are always available through telephone, email or social media should you want to discuss further.
I would like to take this opportunity wish you all well.
Stay safe, stay home and mind your mental health.
We offer free shipping worldwide for orders over €120/US$125 by DHL Express. Note all times below have been update for COVID 19 current restrictions and delays:
Republic of Ireland - Up to 2 working days
United Kingdom -Up to 2-3 working days)
EU Up to 2-3 working days
Rest of Europe Up to 2-4 working days
USA 2-4 working days
Rest of World 10-14 working days (Please note: Austrailia, NZ and parts of Asia are experiencing shipping times of up to 16 days)
Current Postal Service Shipping times , orders under €120:
Republic of Ireland: Registered Post (Up to 4 working days)
United Kingdom International registered Post (up to 14 working days)
EUInternational Registered Post (10 working days)
Rest of Europe International Registered Post (10 working days)
USA International Registered Post (No postal service please choose courier shipping)
Rest of World International Registered Post (please contact us for current shipping times as they vary at the moment - note orders over €120 are sent via DHL express and delivery is max 14-16 working days)
Upon dispatch you will receive a tracking number so you can monitor the progress of your package. Sometimes, delivery may be slower resulting from postal/courier delays for which we will not be responsible. If your parcel is delayed, we can assist you via email, message or over the phone.
Any dispatch delays, such as out of stock, we will notify you via email.
We are happy to provide an exchange or full refund on all Liwu pieces within 45 days of sale in the original packaging. Please contact info@liwujewellery to arrange the return of your item.